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If the nature of the customer population, constraints on the line, the priority rule, and the service time distribution renders waiting line theory no longer useful, then an operations manager should rely on:
Self-Confidence
The belief in one's abilities and judgment, often reflecting a sense of self-esteem or self-assurance.
Narcissism
A personality trait characterized by excessive self-focus, self-admiration, and a lack of empathy for others.
Self-Love
The regard for one's own well-being and happiness, often considered as a positive trait.
Self-Serving Bias
A common cognitive bias that leads individuals to attribute their successes to internal factors while blaming external factors for their failures.
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