Deming Argued That the Vast Majority of Quality Problems Can

question 78

True/False

Deming argued that the vast majority of quality problems can be attributed to managers or the systems they put in place, not with the employees that must do their work according to these systems.

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Definitions:

Convergent-Divergent Theory

explores the ability to generate multiple solutions to a problem (divergent thinking) versus the ability to find the single best solution (convergent thinking).

Divergent Thinking

A thought process or method used to generate creative ideas by exploring many possible solutions.

Surprise and Stress

A state of unexpected occurrences impacting mental or physical strain and changes in the body or behavior.

Paradox of Minority Influence

A phenomenon where a smaller number within a group can influence the opinions or behaviors of the majority despite their smaller status.