Which of the Quality "Gurus" Advocated the Idea of Setting

question 49

Multiple Choice

Which of the quality "gurus" advocated the idea of setting an objective of zero defects to focus on the cost of poor quality (cost of nonconformance) ?

• A) Philip Crosby
• B) Joseph M. Juran
• C) W. Edwards Deming
• D) Walter Shewart

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Definitions:

Learning

The acquisition of knowledge or skills through study, experience, or teaching, which leads to a change in behavior or understanding.

Behaviour

The actions or reactions of individuals, in response to external or internal stimuli, often observed and studied in psychology and sociology.

Classical Conditioning Theory

A conditioning technique where pairing two stimuli repeatedly results in a response, originally provoked by the second stimulus, being evoked by the first stimulus alone.

Positive Feelings

Emotions or sensations that are pleasant, uplifting, or enjoyable, contributing to a sense of well-being.