Which One of the Following Statements About Quality Is Generally

question 16

Multiple Choice

Which one of the following statements about quality is generally FALSE?

• A) An example of a "support" quality of service is the number of errors in a bank statement.
• B) Production workers, rather than management, must shoulder all of the responsibility for good quality.
• C) Internal to a manufacturing organization, quality usually means conformance to specifications.
• D) Consumer perceptions of quality may be influenced by different factors at different stages in the buying process.

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Definitions:

Idea Generation

The act of producing, evolving, and conveying fresh notions or remedies.

Innovation Process

The series of steps involved in developing and implementing new ideas, products, or methods within an organization.

Identifying Advantages And Disadvantages

the process of analyzing the positive aspects and negative aspects of a situation or decision.

Societal Problem

Issues and challenges that affect a significant number of people within a society, threatening its cohesion, wellbeing, and progress.