Which One of the Following Statements About Total Quality Management

question 178

Multiple Choice

Which one of the following statements about total quality management (TQM) is TRUE?

• A) Total quality management reduces the external failure costs but not the internal failure costs.
• B) Total quality management reduces the internal failure costs but not the external failure costs.
• C) Total quality management means inspectors are responsible for finding out who makes the defects.
• D) In total quality management, workers have the authority to stop a production line if they see quality problems.

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