Which One of the Following Statements About Total Quality Management

question 20

Multiple Choice

Which one of the following statements about total quality management is TRUE?

• A) The consumer's perception of quality does not depend on psychological impressions.
• B) Although poor quality increases overall costs, studies have failed to find any correlation between quality and market share.
• C) Finding the best "percent defective" level is a trade-off between process costs and the losses caused by poor quality.
• D) Quality prevention is concerned with detection of quality errors, whereas quality control is concerned with both the detection and prevention of quality problems.

Identify the role of government and policies in modifying behaviors through economic incentives.

Understand how people respond to changes in prices and the availability of resources.

Appreciate the importance of choices and trade-offs in economic theory.

Recognize the significance of individual choice in the allocation of scarce resources.

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Definitions:

Infant Amnesia

The inability of adults to recall personal memories from the first few years of life, due to the undeveloped state of the infant brain.

Hippocampus

A part of the brain involved in learning and memory, located inside the temporal lobe.

Semantic Memories

Semantic memories are a part of our memory responsible for storing information about the world, such as facts and concepts, that is not drawn from personal experience.

Episodic Memories

Memories of specific events or episodes, including contextual details and emotions, that are personally experienced.