Judging Service Quality on the Basis of How a Service

question 154

Multiple Choice

Judging service quality on the basis of how a service provider is dressed and how courteous and friendly they are is considered

• A) supplemental features.
• B) reliability.
• C) psychological impressions.
• D) durability.

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Definitions:

Monetary Policy

The process by which the central bank or monetary authority of a country controls the supply of money, often targeting an inflation rate or interest rate to ensure price stability and trust in the currency.

Restrictive Policy

Regulations or policies implemented to limit or control certain activities or behaviors.

Expansionary Policy

Economic policies implemented by a government to stimulate growth in a sluggish economy, typically by increasing money supply or reducing taxes.

Economic Stability

Economic stability refers to a state where an economy experiences constant growth, low inflation, and low unemployment, reflecting a balanced economic environment.