Customer Relationship Management Focuses on Retaining Existing Customers but Not

question 55

True/False

Customer relationship management focuses on retaining existing customers but not on acquiring new customers.

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Definitions:

Cost Control

A process of managing and monitoring expenses to keep business operations within a budget.

Responsibility Accounting

A system of accounting which holds individuals or departments accountable for costs and expenses under their control.

Sales Manager

A professional responsible for leading and directing a sales team to meet or exceed sales targets.

Manufacturing Costs

The total expenses involved in the process of producing goods, including raw materials, labor, and overhead costs.