The Collection of Departmental Directives Governing the Performance of Duties

question 10

Multiple Choice

The collection of departmental directives governing the performance of duties is called __________.

• A) The Book
• B) the manual
• C) the standard operating procedures (SOP) manual
• D) the laws of the state

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Definitions:

Local Level

Refers to activities, decisions, or services that are conducted or applied at the most immediate, community, or regional stage of operation.

Single Craft

A specialization in one skilled trade or craft, often referring to unions or labor groups that represent workers in a specific trade.

Central Conflict

The primary disagreement or problem around which the plot of a story, or a real-world dispute, especially in social or political contexts, revolves.

Knights of Labor

A labor organization founded in 1869 in the United States, aiming to promote the social and cultural uplift of the workingman, and advocating for an eight-hour workday and the end of child and convict labor.