According to Dr

question 55

Multiple Choice

According to Dr.W.Edwards Deming's quality movement, quality efforts need to be ________ and ________ improved.

• A)fair; consistently
• B)constantly; consistently
• C)constantly; justly
• D)fair; justly

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Definitions:

Customer Service

Activities and services provided by a business to support the satisfaction and needs of its customers.

Product Quality

The characteristics and attributes of a product that influence its ability to meet specified requirements or customer expectations.

Employee Interactions

The various forms of communication and engagement that occur between employees within an organization.

Customer Orientation

A business philosophy where the needs and satisfaction of the customer are placed at the center of decision-making and strategy.