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Leona Is Evaluating a New Customer Relationship Management Software Solution

question 28

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Leona is evaluating a new customer relationship management software solution for her business. She knows several business owners and managers who have implemented the software in their organizations. Instead of conducting a trial in her own company, she asks them for their advice. Leona is most likely searching for a(n) ________ solution to her problem.


Definitions:

Leadership

The act of guiding, directing, and influencing others towards achieving collective goals or visions.

Scientific Construct

A theoretical concept that is developed to explain patterns in observations and is utilized in the empirical testing of hypotheses.

Specialized Role

A position that requires specific skills or knowledge, focusing on a particular area or task within a larger organization or system.

Leader Behavior

Actions and manners exhibited by someone in a leadership position, influencing how they are perceived and the effectiveness of their leadership.

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