Carl's Department Has Been Introducing New Goods and Services on a Rapid-Fire

question 130

Multiple Choice

Carl's department has been introducing new goods and services on a rapid-fire basis over the past two years. However, business is down, largely because customer feedback on the usefulness, reliability, and durability of the new goods and services is negative. Carl's division manager, Vince, reviews the situation and concludes that the innovation of Carl's department is good; however, ________ is poor.

• A) responsiveness
• B) quality
• C) marketing
• D) speed
• E) cost competitiveness

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Definitions:

Output Rises

An increase in the production of goods and services within an economy.

Consumer Surplus

The difference between what consumers are willing to pay for a good or service relative to its market price.

Units

A standard measurement for quantity used to quantify material amount or the extent of something.

Good

A physical item that is produced and can be sold or traded to satisfy people's wants or needs.