Joe,a Production Engineer at Freestone Tires,has Recently Been Assigned to a Team

question 146

Multiple Choice

Joe,a production engineer at Freestone Tires,has recently been assigned to a team of specialists from other areas,such as marketing and finance.His semi-permanent assignment to this team has produced several new products.Joe enjoys this work environment,in part because Freestone's management has given the team the freedom and flexibility to make decisions.An interesting development has been the inclusion of "outsiders" from Freestone's major distributors and suppliers on the team.It appears that Joe's team is a(n) :

• A)self-managed team.
• B)multidivisional group think-tank.
• C)multi-modal product development team.
• D)interfunctional matrix organization.

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Definitions:

Bad-news Message

Communication intended to convey unfortunate or disappointing information to the recipient.

Indirect Strategy

A communication approach where the main point or conclusion is presented after the supporting details, often used to soften the impact of negative information.

Direct Strategy

A communication method that involves straightforwardly presenting the main point or request at the beginning.

Reasons-before-refusal Plan

A strategic approach in communication or negotiation where one presents justifications or arguments prior to expressing a refusal.