One Strategy Guaranteed to Displease Your Customers Is To

question 59

Multiple Choice

One strategy guaranteed to displease your customers is to:

• A)focus on cost and quality control systems within your organization.
• B)shift the production of goods to foreign facilities and layoff Canadian workers.
• C)delight them with a quality product at a fair price.
• D)practice deception regarding product safety issues.

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Definitions:

Defence Mechanisms

Psychological strategies brought into play by individuals, groups, and even nations to cope with realities and to maintain self-image.

Sublimation

A defense mechanism in psychoanalytic theory where socially unacceptable impulses are transformed into socially acceptable actions or behaviors.

Repression

A psychological defense mechanism where distressing thoughts and feelings are unconsciously blocked from conscious awareness.

Defence Mechanism

Unconscious maneuvers used to defend a person against the discomfort brought on by objectionable feelings or notions.