Mike's Auto Repair Works Hard to Find Out What Customers

question 97

True/False

Mike's Auto Repair works hard to find out what customers want and how to best meet their needs. Based on feedback from customers, Mike now provides a written estimate before any work is done, offers a more comprehensive guarantee than competitors, and calls customers after servicing their cars to make sure they are satisfied. These efforts suggest Mike is applying the concepts of customer relationship management.

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Definitions:

Complete Cycle

A full sequence of events or stages that returns to the starting point.

Radical Equation

An equation in which the variable is contained inside a radical symbol or has a rational exponent.

Fourth Root

The number that when multiplied by itself three times equals the original number.

Radical Equation

An equation that features a variable contained within a radical symbol or square root.