Rooms with Large Banks of Phones and Computers Where Workers

question 2

Multiple Choice

Rooms with large banks of phones and computers where workers send and receive calls are known as ________.

• A)call centers
• B)telephone pits
• C)call lists
• D)call floors
• E)call pits

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Definitions:

Dependent Variable

In an experiment, the variable being tested and measured, expected to change due to the influence of the independent variable.

Control Group

In an experiment, this group does not receive the treatment under investigation and is used as a benchmark to measure how the other tested groups compare.

Independent Variable

In experimental research, the variable that is manipulated or changed by the researcher to observe its effects on the dependent variable.

Dependent Variable

The variable in a study that is expected to change in response to manipulations of the independent variable, effectively measured to assess the effect.