After Selecting a Sweater on the Lands' End Website,Kelly Oldham

question 88

Multiple Choice

After selecting a sweater on the Lands' End website,Kelly Oldham filled out the required customer and credit card information.A box with a checkmark inside was next to the following statement: "Yes,I would like to receive promotional information via email from Lands' End." The statement suggests that Lands' End is using which of the following marketing tools?

• A)spam
• B)telemarketing
• C)predictive dialing
• D)data mining
• E)permission marketing

Recognize the importance of environmental and situational factors in leadership effectiveness.

Acknowledge the critical role of follower characteristics, engagement, and effectiveness.

Differentiate between leadership and management roles and their interdependence.

Understand the implications of leadership on personal development and organizational politics.

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Definitions:

Heritability

The proportion of variation in a trait among individuals in a population that can be attributed to genetic differences.

Behavior

The actions or reactions of an object or organism, usually in relation to the environment or stimuli.

Psychological Triad

The three essential topics of psychology: how people think, how they feel, and how they behave.

Psychological Health

A state of well-being in which an individual realizes their own abilities, can cope with the normal stresses of life, can work productively, and is able to make contributions to their community.