The Typical Unhappy Customer Is More Likely to Contact the Brand

question 136

True/False

The typical unhappy customer is more likely to contact the brand with his complaint than to share his complaint about a brand with his friends,family,and coworkers.

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Definitions:

Bankruptcy Abuse Prevention

A set of laws or measures designed to prevent individuals or entities from wrongfully or fraudulently declaring bankruptcy to avoid debt obligations.

Consumer Protection Act

Legislation designed to safeguard the rights of consumers, ensuring they are protected against unfair trade practices and have access to information regarding goods and services.

Bankruptcy Law

The body of laws that govern the legal process for the resolution of financial distress of individuals and businesses under various chapters of the Bankruptcy Code.

Creditors

Individuals or institutions that lend money or extend credit, and are owed repayment by debtors.