Examlex
Compare and contrast display copy and body copy.
Monetary Compensation
Payment received by an employee from an employer in the form of money for the services performed, which may include wages, salaries, and bonuses.
Service Failure
A situation where a service does not meet the customer's expectations, leading to dissatisfaction and potentially damage to the service provider's reputation.
Services Gap
The discrepancy between customers’ expectations of service quality and their actual experiences.
Service Expectations
The preconceived notions or standards that customers have regarding the levels of service they should receive.
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