In the Process of Questioning a Patient About the Reason

question 19

Multiple Choice

In the process of questioning a patient about the reason for having the requested X-ray examination,the patient becomes irritated and complains that she "is getting pretty tired of saying the same things over and over to all these nurses." An effective method to deal with this patient's attitude would be to

• A) ask the patient to sign a statement declining to answer questions.
• B) tell her it is not your fault she is upset and you would be upset as well.
• C) not ask any additional questions so as not to upset her any more.
• D) explain that each person is asking questions specific to their patient care task.

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Definitions:

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Quality Costs

The expenses associated with preventing, detecting, and correcting defective work, categorized into prevention, appraisal, and failure costs.

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A comprehensive management approach focusing on continuous improvement in all organizational processes, aiming for long-term success through customer satisfaction.

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