When Consumers Are Unhappy with a Product, They May File

question 65

Multiple Choice

When consumers are unhappy with a product, they may file a complaint in the form of legal action, Better Business Bureau complaint, or publishing a negative review. This is called a ________ response.

• A) private
• B) third-party
• C) voice
• D) complaint

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Definitions:

Common Bile Duct

A tube that carries bile from the liver and gallbladder into the duodenum, part of the small intestine.

Pancreatic Duct

A tube in the pancreas through which pancreatic juices flow into the small intestine.

Pancreatic Juice

A digestive fluid secreted by the pancreas containing enzymes that assist in the digestion of proteins, fats, and carbohydrates.

Canines

The sharp, pointed teeth next to the incisors in mammals that are often used for biting and tearing food.