Which of the Following Is a Benefit Organizations Receive When

question 85

Multiple Choice

Which of the following is a benefit organizations receive when customers complain?

• A) Opportunity to correct the situation
• B) Word-of-mouth about the product
• C) Differential advantage
• D) Market regulation

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Definitions:

Sign Stimulus

A distinctive environmental event that can activate the innate releasing mechanism (IRM) and release a fixed action pattern.

Fixed Action Pattern

A sequence of innate, unchangeable behaviors that is triggered by a specific stimulus and will be carried out to completion once started.

Action Specific Energy

A concept in ethology suggesting that certain behaviors build up energy within an organism, which then seeks release through specific actions.

Instinctive Behaviors

Innate, fixed patterns of response to stimuli that are not learned and are common to all members of a species.