In Informational Interviews

question 1

Multiple Choice

In informational interviews,

• A) try to write down everything the respondent says.
• B) deviate from your interview plan to allow for interesting material to emerge.
• C) invite the respondent to review your version of any material to be published.
• D) you should do most of the talking.
• E) ask yes/no questions.

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Definitions:

Value Chain

A series of activities that a firm operating in a specific industry performs in order to deliver a valuable product or service for the market.

Service Chain

The sequence of processes involved in the production and delivery of a service.

Activities System

The integrated set of actions or tasks performed by an organization or a part of it to achieve its objectives.

Value Chain

A model that outlines a series of activities that businesses perform in order to deliver a valuable product or service for the market.