A Department Store Decides to Use "Secret Shoppers" at Unannounced

question 4

Multiple Choice

A department store decides to use "secret shoppers" at unannounced times to test for service quality among its personnel.Store personnel are rewarded for providing excellent customer service.Which reinforcement schedule has been used in this situation?

• A) Fixed-ratio reinforcement
• B) Fixed-interval reinforcement
• C) Variable-frequency reinforcement
• D) Variable-interval reinforcement

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Definitions:

Morphemes

The most minimal elements in a language that have meaningful content.

Smallest Meaningful Units

The minimal units of language that carry meaning; in linguistics, these are referred to as morphemes.

Pragmatics

A subfield of linguistics concerned with the ways in which context contributes to meaning, including how speakers understand and use utterances in different communicative contexts.

Verbal Conversation

The exchange of information, thoughts, or ideas through spoken language between two or more people.