A Department Store Decides to Use "Secret Shoppers" at Unannounced

question 4

Multiple Choice

A department store decides to use "secret shoppers" at unannounced times to test for service quality among its personnel.Store personnel are rewarded for providing excellent customer service.Which reinforcement schedule has been used in this situation?

• A) Fixed-ratio reinforcement
• B) Fixed-interval reinforcement
• C) Variable-frequency reinforcement
• D) Variable-interval reinforcement

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Definitions:

Legitimate

Something that is recognized and accepted as right, legal, or in accordance with established standards.

Justified

Considered or deemed to be appropriate or valid under the circumstances.

Fundamental Characterization

The basic and essential description or analysis of the intrinsic properties or nature of something.

Legitimate Authority

A form of power that is recognized and accepted by the society or organization over which it is exercised.