Which of the Following Are Strategies the Nurse Should Use

question 18

Multiple Choice

Which of the following are strategies the nurse should use when dealing with an angry patient?

• A) Defuse hostility
• B) Avoid responding to a patient's anger by getting angry
• C) Speak quickly and use a higher tone of voice
• D) Use empathy when communicating with the patient
• E) Remain with the patient

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Definitions:

Leader's Role

The role assigned to or taken by an individual who guides, directs, and influences the behavior and work of others towards achieving specific goals in a given situation.

Distributive Justice

The perceived fairness of how resources and rewards are distributed within a society or organization.

Personal Commitment

denotes a personal or emotional investment into a cause, project, or goal, driving individuals to persevere in their efforts.

Ethical Perspective

The viewpoint from which an individual or group evaluates actions and decisions based on moral principles and values.