An Important Part of the Customer Service Responsibilities of a Cable

question 27

Multiple Choice

An important part of the customer service responsibilities of a cable company is the speed with which service troubles can be repaired. Historically, the data show that the likelihood is .75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, find the mean number of troubles repaired on the same day.

• A) 3.75
• B) .94
• C) 1.94
• D) 2.50

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Definitions:

Optic Nerve

A duo of nerves responsible for carrying visual data from the retina to the brain.

Fovea

A tiny depression in the retina where visual acuity is highest, due to the high concentration of cone cells.

Opponent-Process Theory

A psychological and neurological model that explains contrasting emotions and motivations, especially in response to addiction and emotional experiences.

Color-Sensitive Cones

Photoreceptor cells in the retina responsible for color vision, responding differentially to light of different wavelengths.