An Internet Service Provider (ISP) Has Randomly Selected a Sample

question 70

Multiple Choice

An internet service provider (ISP) has randomly selected a sample of 223 observations concerning values of the response variable Churn and several predictor variables based on customer activity during the most recently billed month. Here Churn equals Yes if a customer churned-left the internet service provider for another ISP-and equals No otherwise. The predictor variable MinutesOn is the average daily minutes the customer spent online. EmailSent is the average daily number of emails the customer sent from the email address provided by the ISP. ServCalls is the number of times the customer called for service. Below is part of the classification tree they derived from the data collected in the study. Of the 223 sampled customers, what is the sample proportion of those who churned?

• A) .143
• B) .168
• C) .571
• D) .857
• E) .885

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Definitions:

Expectancy Theory

This motivational theory asserts that the strength of an individual's motivation to perform a task is determined by the desirability of the reward promised for successful completion and the perceived likelihood of achieving it.

Reward

The benefits, whether tangible or intangible, given in recognition of one's effort, service, or achievement.

Feedback

An exchange of information about performance, behaviors, or outcomes, provided with the intention to guide future improvements or maintain good practices.

Job Performance

The level at which an employee carries out assigned tasks, responsibilities, and goals.