An Internet Service Provider (ISP) Has Randomly Selected a Sample

question 43

Multiple Choice

An internet service provider (ISP) has randomly selected a sample of 223 observations concerning values of the response variable Churn and several predictor variables based on customer activity during the most recently billed month. Here Churn equals Yes if a customer churned-left the internet service provider for another ISP-and equals No otherwise. The predictor variable MinutesOn is the average daily minutes the customer spent online. EmailSent is the average daily number of emails the customer sent from the email address provided by the ISP. ServCalls is the number of times the customer called for service. Below is part of the classification tree they derived from the data collected in the study. Of the sampled customers who spent an average of at least 511 minutes online per day, how many did not churn?

• A) 14
• B) 9
• C) 7
• D) 6
• E) 5

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Definitions:

Program Strategies

Approaches designed to achieve specific goals within an organization or initiative.

Strategic Planning Model

A systematic process used by organizations to envision a desired future and translate this vision into broadly defined goals and a sequence of steps to achieve them.

Nonprofit Organization

An entity that operates for the public or societal benefit rather than for the purpose of making profits for owners or shareholders, and which typically enjoys certain tax exemptions.

Capacity Elements

Components or factors that determine the capability of an individual or organization to achieve its objectives.