An Internet Service Provider (ISP) Has Randomly Selected a Sample

question 63

Multiple Choice

An internet service provider (ISP) has randomly selected a sample of 223 observations concerning values of the response variable Churn and several predictor variables based on customer activity during the most recently billed month. Here Churn equals Yes if a customer churned-left the internet service provider for another ISP-and equals No otherwise. The predictor variable MinutesOn is the average daily minutes the customer spent online. EmailSent is the average daily number of emails the customer sent from the email address provided by the ISP. ServCalls is the number of times the customer called for service. Below is part of the classification tree they derived from the data collected in the study. Of the sampled customers who spent an average of less than 511 minutes online per day and placed at least 3 service calls, what is the sample proportion of those who did not churn?

• A) .078
• B) .471
• C) .529
• D) .571
• E) .922

---

Definitions:

Primates

A group of mammals, including humans, monkeys, and apes, characterized by large brains, opposable thumbs, and complex social behaviors.

Psychological Research

The scientific study aimed at understanding human thoughts, behaviors, and emotions through systematic methods of observation, experimentation, and analysis.

Industrial/Organizational Psychologists

Psychologists who study and apply principles of psychology to the workplace to improve productivity, work life, and the mental health of employees.

Stress

A physical, chemical, or emotional factor that causes bodily or mental tension and may be a factor in disease causation.