​In the Social Cognitive Theory, Responses to a Person's Behavior

question 84

Multiple Choice

​In the social cognitive theory, responses to a person's behavior that increase or decrease the likelihood of recurrence are called ____.

• A)​expectations
• B)​self-regulations
• C) ​reinforcements
• D) ​self-efficacy

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Definitions:

Emotional Labor

The act of handling emotions and their manifestation to comply with a job's emotional expectations.

Ethical Conduct

Behavior in accordance with moral principles and standards that govern an individual's or group's actions within an organization.

Emotional Dissonance

The conflict or strain felt when one's emotions do not align with what is expected or expressed, often encountered in professional settings.

Required Emotions

Emotions that employees are expected to display as a part of their job role, often seen in service-oriented professions.