Which of the Following Service Quality Dimensions Refers to Employee

question 43

Multiple Choice

Which of the following service quality dimensions refers to employee competency with respect to knowledge and courtesy?

• A)service reliability
• B)service assurance
• C)extended services
• D)customer empathy
• E)appearance

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Definitions:

Document Caption

The heading on a legal document that typically includes the names of the parties, the court, the case number, and sometimes the type of action or proceeding.

Attorney

A professional who is qualified to practice law; responsible for advising clients on legal matters and representing them in court and legal transactions.

Pleading

A formal written statement of a party's claims or defenses to another party's claims in a legal proceeding.

Allegation

A party’s statement, claim, or assertion made in a pleading to the court. The allegation sets forth the issue that the party expects to prove.