Which of the Following Service Quality Dimensions Refers to Employee

question 43

Multiple Choice

Which of the following service quality dimensions refers to employee competency with respect to knowledge and courtesy?

• A)service reliability
• B)service assurance
• C)extended services
• D)customer empathy
• E)appearance

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Definitions:

Pneumonia

An infection that inflames the air sacs in one or both lungs, which can fill with fluid or pus, causing cough, fever, chills, and difficulty breathing.

Antibiotics

Medications used to treat bacterial infections by killing or inhibiting the growth of bacteria.

Visual Acuity

The ability of the eye to see and distinguish fine details clearly.

Hip Replacement

A surgical procedure in which a diseased or damaged hip joint is replaced with an artificial joint, intended to relieve pain and improve mobility.