Within the Dimensions of Service Quality,which of the Following Is

question 2

Multiple Choice

Within the dimensions of service quality,which of the following is a "quality enhancer"?

• A)service reliability
• B)performance
• C)customer empathy
• D)appearance
• E)reputation

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Definitions:

Snail

A slow-moving, terrestrial or freshwater mollusk with a soft, unsegmented body encased in a typically spiral shell.

Caterpillar

The larval stage of a butterfly or moth, characterized by its segmented body and growth through molting.

Turtle

A reptile characterized by a shell covering its body, which allows it to retract its head and limbs for protection; they can live in aquatic or terrestrial habitats.

Cheetah

A large felid of the subfamily Felinae, known for its incredible speed and agility, making it the fastest land animal.