In the Context of Customer Relationship Management,every Interaction with a Customer

question 38

Multiple Choice

In the context of customer relationship management,every interaction with a customer or a potential customer is a(n) ________.

• A)value proposition
• B)irrelevant cost
• C)service contact
• D)touch point
• E)sales contact

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Definitions:

Intimate, Nurturing Friendships

Deep and supportive relationships characterized by emotional closeness, trust, and mutual care that contribute positively to personal development.

Share Information

The act of distributing or exchanging data, knowledge, or insights among persons or entities.

Marital Problems

Issues or conflicts that arise within a marriage, which can encompass communication difficulties, financial disputes, or discrepancies in values or life goals.

Receive Advice

The act of obtaining guidance or recommendations from others to make informed decisions.