Which of the Following Would Be Considered an Indirect Customer

question 59

Multiple Choice

Which of the following would be considered an indirect customer touch point?

• A)in-store interactions
• B)news articles
• C)return counters
• D)voice mail systems
• E)service calls

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Definitions:

Degree of Operating Leverage

A measure indicating how much sales revenue will translate into changes in operating income due to the proportion of fixed and variable costs.

Contribution Format Income Statement

An income statement format that segregates fixed and variable costs, directly showing the contribution margin.

Sales Commissions

A portion of sales revenue paid to sales employees as a reward for selling the company's products or services.

Net Operating Income

Earnings before interest and taxes (EBIT), representing the profit from normal business operations.