In the Context of Customer Relationship Management,every Interaction with a Customer

question 38

Multiple Choice

In the context of customer relationship management,every interaction with a customer or a potential customer is a(n) ________.

• A)value proposition
• B)irrelevant cost
• C)service contact
• D)touch point
• E)sales contact

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Definitions:

Calvin Coolidge

The 30th President of the United States, known for his quiet demeanor and a laissez-faire approach to government.

Investment

The action or process of investing money for profit or material result.

Altruism

The selfless concern for the well-being of others without expecting anything in return.

Hegel

A German philosopher known for his dialectical method and the concept of the Absolute Spirit, emphasizing the historical development of consciousness and reality.