Service Quality Affects Customer Retention and Profit in the Numerator

question 15

True/False

Service quality affects customer retention and profit in the numerator and accounts receivable in the denominator of the return on assets equation.

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Definitions:

Desired Behaviors

Desired behaviors are specific actions or reactions that an individual or organization aims to encourage or cultivate, often to achieve a particular goal or standard.

Reinforcement

A process in behavior analysis used to increase the likelihood of a desired response by either presenting a rewarding stimulus (positive reinforcement) or removing an adverse stimulus (negative reinforcement).

Continuous Reinforcement

A method of learning in which every correct response is followed by a reward, fostering quick acquisition of a desired behavior.

Simplest

Pertaining to the least complicated or most straightforward version, form, or method of something.