Service Quality Affects Customer Retention and Profit in the Numerator

question 2

Multiple Choice

Service quality affects customer retention and profit in the numerator and ________ in the denominator of the return on assets equation.

• A)total income generated
• B)return on sales
• C)customer satisfaction
• D)accounts receivable
• E)accounts payable

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Definitions:

American Style Puts

Options that give the holder the right to sell a specific stock at a specified price before the option expires.

Pricing Model

A Pricing Model is a strategy or formula used to determine the best price for a product or service, based on factors such as cost, competition, and value to the customer.

ESOs

Employee Stock Options are options granted to employees as part of their compensation package, allowing them to purchase company stock at a set price.

Vesting Period

The period of time before employees earn non-forfeitable rights over employer contributions made to the employee's pension plan or stock option plan.