Which of the Following Statements Regarding Customer Satisfaction Is True

question 46

Multiple Choice

Which of the following statements regarding customer satisfaction is true?

• A)Very satisfied customers usually switch back and forth with competitors' products.
• B)Over 90 percent of dissatisfied customers lodge complaints.
• C)Very satisfied customers often buy higher margin products and extra services.
• D)Dissatisfied customers who complain cannot usually be retained.
• E)Satisfied customers are very loyal and buy in relatively large amounts.

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Definitions:

Internalized Racism

Refers to the internalization by people of racist attitudes towards members of their own ethnic group, including themselves.

Racial Group

A group of people identified or classified together based on common genetic, physical, or social qualities, often connected to skin color, ancestry, or national heritage.

Frankfurt School

A group of German social philosophers dedicated to understanding the role of culture and mass communication in the Nazi regime.

Authoritarian Personality Theory

A theory that suggests that a personality type characterized by strict adherence to conventional values and a belief in absolute obedience or submission to authority figures may be more susceptible to following authoritarian regimes.