Which of the Following Statements Regarding Customer Satisfaction Is True

question 46

Multiple Choice

Which of the following statements regarding customer satisfaction is true?

• A)Very satisfied customers usually switch back and forth with competitors' products.
• B)Over 90 percent of dissatisfied customers lodge complaints.
• C)Very satisfied customers often buy higher margin products and extra services.
• D)Dissatisfied customers who complain cannot usually be retained.
• E)Satisfied customers are very loyal and buy in relatively large amounts.

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Definitions:

Device Manager

A Windows program that views and configures hardware.

Game Controller

A device used to play games and control items or characters within the game.

Lumens

A measure of light output or brightness; how much visible light is coming out of equipment such as lamps, lighting equipment, or projectors.

Projector

A device that takes input from a device such as a computer, laptop, camera, and so on and sends that image to a screen or wall.