To Create an Overall Customer Satisfaction Index (CSI)for a Given

question 31

Multiple Choice

To create an overall customer satisfaction index (CSI) for a given sample of customers,a business ________.

• A)computes the average of those customers' satisfaction ratings
• B)sums all of those customers' satisfaction ratings
• C)computes the average of those customers' satisfaction ratings and divides it by the industry average
• D)computes the sum of those customers' satisfaction ratings and divides it by a leading competitor's customer satisfaction index
• E)sums all of those customers' satisfaction ratings and divides it by 100

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Definitions:

Status Indicator

A visual cue or symbol that provides information about the current state or condition of a device, application, or system.

Contact List

A collection of information about individuals or organizations, including names, addresses, phone numbers, and emails, often used in email or communication applications.

Print Notes

A feature in many productivity and presentation applications that allows users to print the notes associated with documents or slides, often for reference during presentations or meetings.

Saved Automatically

The process where data or documents are periodically saved by a software application without the need for manual intervention.