Calculate the Customer Loyalty Index If the Customer History Is

question 36

Multiple Choice

Calculate the customer loyalty index if the customer history is 12,the purchase amount is 38,the desire to repurchase is 50,the product preference is 20,and there is no customer recommendation.

• A)30
• B)24
• C)50
• D)65
• E)92

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Definitions:

Type D Personality

A personality disposition characterized by high negative affectivity (e.g., worry, irritation) and social inhibition (reticence and a lack of confidence in social interactions).

Trouble Sleeping

Difficulties in falling or staying asleep, which can lead to decreased quality of life and health issues.

Type T Personality

A term used to describe individuals who crave excitement, are risk-takers, and often seek out thrilling experiences.

Thrill-Seeking

The pursuit of activities that provide a rush of adrenaline, such as extreme sports or adventurous experiences.