Which of the Following Groups of Customers Are Most Likely

question 23

Multiple Choice

Which of the following groups of customers are most likely to have high desire to repurchase,strong product preference,long customer history,and a very high referral value?

• A)Loyal customers
• B)Captive customers
• C)Unprofitable customers
• D)Repeat customers
• E)Customer terrorists

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Definitions:

Conscious Thoughts

The mental processes and ideas that a person is actively aware of at any given moment.

Ego-integrity

is a sense of unity in one's self-concept and a feeling of completeness or wholeness that Erik Erikson described as the culmination of the mature personality.

Conscious Feelings

Emotions and sentiments of which an individual is aware and can identify or describe.

Personal Plans

Individualized strategies or intentions set by a person targeting specific goals or outcomes in their personal or professional life.