With Reference to the Six-Category Scale,a Consumer Satisfaction Index (CSI)of

question 2

Multiple Choice

With reference to the six-category scale,a consumer satisfaction index (CSI) of 20 denotes that the customer is ________.

• A)dissatisfied
• B)satisfied
• C)very satisfied
• D)somewhat dissatisfied
• E)somewhat satisfied

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Definitions:

Infatuation

A strong but short-lived passion or admiration for someone or something.

Self-Disclosure

The act of sharing personal, private, or sensitive information about oneself with others, which can help build trust and intimacy in relationships.

Intense Closeness

A deep emotional and often physical bond between individuals leading to significant mutual affection and attachment.

Intimacy

The feeling of being emotionally close to another person, characterized by a sense of connectedness and trust.