A Business Determines That 75% of Its Customers Are Satisfied

question 21

Multiple Choice

A business determines that 75% of its customers are satisfied.This business also learns that 80% of a leading competitor's customers are satisfied.If this business implements a program to reach 80% customer satisfaction,this is called ________.

• A)competitive parity
• B)focused value proposition
• C)managing to the averages
• D)wide-angle view of customer satisfaction
• E)forward-looking indicator

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Definitions:

Cultural Context

Refers to the environment and social factors that influence the values, practices, and behaviors of individuals and communities.

Environmental Context

The surrounding conditions, including physical, social, and cultural factors, that influence an individual's or community's behavior and development.

Discipline

The practice of training individuals to obey rules or a code of behavior, using punishment to correct disobedience.

Ethnicity

A social category that divides people based on common cultural heritage, including language, religion, and customs.