A Company That Uses Benchmarking as a Quality Improvement Practice

question 41

Multiple Choice

A company that uses benchmarking as a quality improvement practice will ________.

• A)emulate the best practices and techniques used in their industry
• B)institutionalize the not-invented-here philosophy
• C)not analyze the competition's product
• D)rely exclusively on government research for product improvements
• E)be in the furniture business

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Definitions:

Pituitary Gland

Endocrine gland attached to the hypothalamus by the infundibulum; also called hypophysis.

Sphenoid Bone

A butterfly-shaped bone at the base of the skull that participates in forming the floor of the cranium, holding the brain.

Hypothalamus

A region of the brain below the thalamus, coordinating both the autonomic nervous system and the activity of the pituitary, controlling body temperature, thirst, hunger, and other homeostatic systems.

Endocrine Glands

Glands of the endocrine system that secrete their products, hormones, directly into the blood rather than through a duct.