A Company That Uses Benchmarking as a Quality Improvement Practice

question 41

Multiple Choice

A company that uses benchmarking as a quality improvement practice will ________.

• A)emulate the best practices and techniques used in their industry
• B)institutionalize the not-invented-here philosophy
• C)not analyze the competition's product
• D)rely exclusively on government research for product improvements
• E)be in the furniture business

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Definitions:

Skilled Workers

Employees who have specialized training, knowledge, and abilities to perform specific tasks or jobs.

Seniority Rights

Entitlements or privileges that are given to employees based on their length of service or tenure with the employer, often affecting promotions, layoffs, and other job-related decisions.

Bumping Rights

Rights that allow senior employees to take the positions of less senior employees during layoffs, based on the principle of seniority.

Grievances

Complaints or disputes workers bring forward concerning violations of their rights or dissatisfaction with conditions of their employment.