The Customer Help Center in Your Company Receives Calls from Customers

question 13

Multiple Choice

The customer help center in your company receives calls from customers who need help with some of the customized software solutions your company provides.The staff prepare the following cumulative frequency ogive for waiting times during the last three months.What percentage of customers had waiting times exceeding 6 minutes?

• A)7%
• B)8%
• C)11%
• D)12%
• E)89%

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Definitions:

Glocalization

A strategy that combines global approaches to local markets by adapting products or services to fit local cultures and preferences.

Multi-Cultural

Having, relating to, or representing several different cultures or cultural elements.

Standardized Global

involves applying uniform marketing strategies and product offerings across different countries and cultures, aiming for efficiency and consistency.

Globalization

The process of interaction and integration among people, companies, and governments worldwide, leading to increased interconnectedness and interdependence.