If You Are Speaking to a Patient Face-To-Face at the Office

question 40

Multiple Choice

If you are speaking to a patient face-to-face at the office and the phone rings,you should:

• A) let it go unanswered
• B) say,"excuse me for a moment,please," and answer the call
• C) answer the call while you continue talking with the patient in the office
• D) pick up the phone and say,"please hold," then go back to your conversation

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Definitions:

Social Contact

Interaction with other people that can provide support, create feelings of belonging, and fulfill personal and social needs.

Preference To Be Alone

The inclination towards solitude and enjoying activities by oneself rather than in the company of others.

Anxious Personality Disorders

A category of personality disorders characterized by pervasive feelings of anxiety and fear, significantly impacting daily functioning and interpersonal relationships.

Obsessive-compulsive

Relating to a disorder characterized by recurring, intrusive thoughts (obsessions) and repetitive behaviors or mental acts that an individual feels driven to perform (compulsions).