Responsiveness Refers to Satisfying Current and Emerging Customer Needs

question 15

True/False

Responsiveness refers to satisfying current and emerging customer needs.

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Definitions:

Assumptive Close

A sales technique where the salesperson assumes that the customer has already decided to purchase and moves directly to the closing stage.

Closing Sales

The process of making a sale final, where the salesperson successfully convinces the customer to make a purchase.

Successful Sales Call

A sales interaction that effectively meets or exceeds its objectives, such as establishing rapport, identifying needs, or making a sale.

Prospect Role

The part or responsibility that a potential customer plays in the sales process, often influenced by their needs, interests, and decision-making power.