Match Each Item with a Statement Below

question 25

Multiple Choice

Match each item with a statement below.

-Incorporates a culture and processes to "radically reduce system failures and effectively respond when failures occur"

• A)outcome measures of quality
• B)Planetree
• C)quality improvement interventions
• D)total quality management
• E)business process reengineering
• F)structural measures of quality
• G)pay-for-performance
• H)Pebble Project
• I)high-reliability organizations
• J)process measures of quality

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Definitions:

Social Script

A sequence of expected behaviors for a given situation, shared within a culture or social group, guiding individuals on how to act in specific contexts.

Hindsight Bias

The tendency to believe, after learning an outcome, that one would have foreseen it, also known as the "I knew it all along" effect.

Bystander Effect

A social psychological phenomenon where individuals are less likely to offer help to a victim when other people are present.

Two-factor Theory

A theory of emotion proposing that emotions are based on physiological arousal and cognitive interpretation of that arousal.