Match Each Item with a Statement Below

question 15

Multiple Choice

Match each item with a statement below.

-Based on aspects of an organization or an individual's actions that could impact overall quality or organizational performance

• A)outcome measures of quality
• B)Planetree
• C)quality improvement interventions
• D)total quality management
• E)business process reengineering
• F)structural measures of quality
• G)pay-for-performance
• H)Pebble Project
• I)high-reliability organizations
• J)process measures of quality

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Definitions:

Systematic Desensitization

A behavioral therapy technique used to reduce phobic responses or anxiety through gradual exposure to the feared object or situation, combined with relaxation exercises.

Cognitive Therapy

A form of psychotherapy that emphasizes the importance of thought patterns in influencing behavior and emotions, aiming to change negative thoughts to improve mental health.

Rational-Emotive Therapists

Therapists who practice a form of psychotherapy that identifies irrational beliefs, challenges them, and encourages the adoption of healthier, more rational thought patterns.

Unrealistic Beliefs

Thoughts or expectations that are not grounded in reality or practicality, often leading to disappointment or failure.